Technological innovations leads to what we call technology disruptions. But transformation is not just about technology innovations and their disruption on the business. It is also about how these technological innovations are adopted and used. Do these innovations brings value to the organization? Are they easily adopted or is the organization experiencing difficulties integrating this new technology? This brings us to the next factor: customer behavior. What are the customer demands and expectations on the business (and the demands on technology to meet business needs)? Customers demand increased technological capabilities combined with the desire for ease of use. And finally organizations have deal with external influences such as regulatory laws, changing economy, market competition, and business partner demands.
Digital transformation is about revolutionizing the way business is done and future-proofing your organization for the continuously changing internal factors, external competitors, industry trends and new technologies. With this in mind, an agile approach to rolling out new initiatives across the business will ensure all teams involved can quickly adapt and deliver value often – the key to innovation and surviving in a rapidly developing digital world.